Garadget revenge A customer's angry review, and complaints on a message board about a smart garage door opener probably didn't yield the results he'd hoped to get. After noting that the Garadget app on his iPhone wasn't working the way he wanted, the company effectively bricked his device. Granted the customer reportedly also used a word we're not going to print here, and then left a one-star review on Amazon as well. But it was the choice language that caused the company's creator, Denis Grisak, to respond—and shut down the device's access to the smart home app.
Grisak later admitted to The Atlantic that he knew he'd over-reacted to the customers comments, and had turned the device back on for the customer, linking the app back up to the company server. But from the ruckus, it seems highly unlikely that customer is one that can be won back.
Dimmer + Wi-Fi We take a look at Insteon's latest smart home gadget: its Dimmer Switch which is both a smart light device and a mesh network all in one. How well does this mash-up work? Well, let's say we think it has some potential.