Amazon-owned Ring has issued a recall for its second-generation Video Doorbell, due to a potential risk of battery fire caused by using the wrong mounting screws.
The Ring Video Doorbell (2nd Generation) was launched in June 2020. Like its predecessor, it can work wirelessly due to it having its own battery. It is also designed to be mounted to a door or wall using the included mounting kit and screws.
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But Ring has discovered that, if mounted using incorrect screws, damage can be caused to the battery, which can result in it catching fire.
The company has received reports of 85 incidents where incorrect screws were used. Of those, the batteries of 23 Ring doorbells ignited, resulting in minor property damage. Ring has received eight reports of minor burns.
To be clear, there is no risk of damaging the battery if the correct screws are used to mount the video doorbell. Only the wrong screws have the potential to damage the battery and cause a fire.
Filed by the US Consumer Product Safety Commission on November 10, the recall affects about 350,000 doorbells in the US, plus a further 8,700 sold in Canada. But buyers do not need to return their doorbell if it is part of the recall. Instead they are asked to contact Ring or consult revised installation instructions available to download in various languages here.
Ring has created a web page for checking if your Video Doorbell is affected by the recall. All you have to do is enter your doorbell's device serial number (DSN), which is found on the retail box and also on the back of the doorbell itself.
The second-generation Ring Video Doorbell arrived this summer. Priced at $100, it has 1080p Full HD video resolution, night vision, motion detection, a microphone and speaker for two-way audio, and integrates with smart home systems by Amazon Alexa and Google Home, among others.
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