Smart water monitoring systems have become one of the most valuable tools homeowners can install to protect their homes from costly water damage. Devices like the Moen Flo Smart Water Monitor and Shutoff and Moen Smart Leak Detectors continuously monitor water flow, detect leaks, send alerts, and can even automatically shut off your home's water supply before a small leak turns into a major disaster.
Now, Moen is asking all current Flo by Moen customers to complete an important upgrade.
The company is retiring the Flo by Moen mobile app and replacing it with the new Moen Flo app for iOS and Android devices. Customers who do not migrate before August 15 risk losing the ability to remotely monitor, configure, and manage their connected smart water devices once the legacy app is discontinued later this summer.
The good news is that the migration process is designed to be quick, preserves your existing account information, and ensures uninterrupted protection for your home.
Moen Flo appGearBrain
Moen is consolidating its smart water platform into a single mobile application called Moen Flo.
The existing Flo by Moen app will be removed from the Apple App Store and Google Play Store later this summer and will no longer be supported after the migration deadline.
Going forward, all supported smart water products will be managed through the Moen Flo app.
Moen by Flo Smart Water Monitor and Shutoff Moen
The migration affects customers using Flo by Moen smart water products, including:
If you currently use the Flo by Moen app to monitor or control any of these products, you should complete the migration before August 15.
Moen acquired Flo's smart water technology to expand its connected home ecosystem.
The new Moen Flo app allows homeowners to manage compatible Moen smart water products from a single application while providing a foundation for future software updates, new features, and an improved user experience.
Instead of maintaining multiple mobile apps, customers will now have one centralized platform for managing their connected water devices.
Moen Smart Leak Detector had excellent connectivity GearBrain
Failing to migrate before the legacy app is retired could prevent you from accessing important features of your smart water system.
Customers who do not migrate may lose access to:
If you rely on your smart water system to protect a vacation home, rental property, or primary residence, completing the migration is essential.
No.
According to Moen, the migration transfers your existing account information to the new app.
This includes:
Most customers can complete the migration in just a few minutes.
Devices to migrate to Moen Flo app if not already done.GearBrain
Moen provides two easy ways to begin the migration.
Customers can also visit Moen's migration support page for additional instructions and answers to common questions.
In most cases, no. If your Moen account uses the same email address as your Flo account, the migration process is designed to connect the accounts automatically.
No. Your existing devices should transfer during the migration process without requiring reinstallation.
Yes. Moen says FloProtect subscriptions are included in the migration.
Moen recommends verifying that you're signed into the correct account before beginning the migration. Customers managing multiple homes should review Moen's support documentation for additional guidance.
No. Once the app is retired, customers who have not migrated will no longer be able to manage their supported devices through the legacy application.
Why This Matters Freepik
Water damage remains one of the most common and expensive home insurance claims. A leaking washing machine hose, failed water heater, frozen pipe, or slow plumbing leak can cause thousands of dollars in repairs if it goes unnoticed.
The Moen Flo Smart Water Monitor and Shutoff continuously analyzes water flow throughout your home and can automatically shut off your water when it detects abnormal activity. Combined with Moen Smart Leak Detectors, homeowners receive early warnings that can help prevent catastrophic damage.
Maintaining access to these features depends on completing the app migration before the August 15 deadline.
While app migrations can sometimes feel like an inconvenience, this one is important. The new Moen Flo app becomes the central hub for managing Moen's connected water ecosystem and ensures homeowners continue receiving alerts, monitoring water usage, configuring devices, and accessing future software improvements.
The migration only takes a few minutes, and because your devices, settings, and subscription information move with your account, there is little reason to delay. If your home relies on Moen Flo products to help prevent water damage, completing the migration before August 15 will help ensure your smart water protection continues uninterrupted.
For complete migration instructions and additional FAQs, visit Moen's official support page.
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