photo of break free progamming on Comcast Xfinity

Comcast Xfinity Release New Mobile Consumer Survey and Celebrates 3rd Annual Break Free Day

Survey reveals it is easier to find a new romantic partner than a mobile carrier and offers a day dedicated to breaking free from bad habits,

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Today marks the third annual “Break Free from the Big Three Day” – a day dedicated to breaking free from bad habits, bad relationships, and stale mobile plans. A survey by Comcast found that 51 percent of Americans say it’s easier to find a new romantic partner than a new mobile provider. Xfinity Mobile wants to make switching more accessible for the one in five Americans looking for a new mobile provider by offering a convenient, cost-effective alternative to Verizon, T-Mobile, and AT&T.

Nearly half of all Americans (48 percent) have had a negative experience with their current mobile provider due to bad coverage. In comparison, almost 70 percent of Americans have dealt with steady price increases. On National Break Free from the Big Three Day, it’s time for a fresh start with a new mobile provider that will save consumers from complicated billing charges, spotty coverage, and customer service headaches.

“Finding a new mobile provider shouldn’t be as stressful as dating,” said Kohposh Kuda, Senior Vice President of Xfinity Mobile and Voice, Comcast Cable. “Xfinity Mobile offers straightforward plans to save hundreds of dollars on your mobile bill every year. And with the ability to mix-and-match plans, it’s easy to tailor your mobile experience to what you need instead of being stuck in a long-term relationship with your provider.”

Comcast Releases New Mobile Consumer Survey Comcast Xfinity

Breaking Up Is Hard to Do

Breaking up with your mobile provider can be challenging. Many drag their feet when canceling, even when people decide they’ve had enough. On average, Americans who choose to sever ties with their mobile provider stay for an additional six months. That average jumps to a full year for parents.

More than 3 in 4 people (76 percent) would prefer their new mobile provider “break up” with their old one for them. Xfinity Mobile is here to help. Customers looking to switch to Xfinity Mobile can walk into any Xfinity Store and ask for help to change their service, from swapping out a SIM card, porting a phone number, and even breaking up with a customer’s previous carrier.

Parents Have the Hardest

Parents are particularly prone to be over their mobile provider. A third of parents (33 percent) say they are done and ready for a change, more than double that of non-parents (14 percent). The biggest gripe for parents is pricing. Parents report they are four times more likely than non-parents to be constantly looking for the next new plan. And when families do decide to move on, kids are usually impacted by breakups with mobile service providers. More than half of parents (53 percent) have their kids on their service plans, with kids getting their first phone at the average age of 11.

Xfinity Mobile offers parents the tools they need to make sure everyone in the family is happy. Parental controls, flexible plans, and the ability to share data across users make Xfinity a great option to add to your family.

results from Comcast Xfinity's New Mobile Consumer Survey Comcast Xfinity

The Last Straw

Americans cited several reasons for leaving their relationship with their current mobile provider. The most significant driver was price increase(s) (69 percent), followed by spotty coverage/dropped calls (50 percent), unexplained charges (49 percent), and slow data speeds (48 percent). Fortunately, Xfinity Mobile offers straightforward pricing, with gig plans starting at only $15 a month and unlimited plans starting at $30 a month per line for two or more lines.

Now’s The Time to Switch

Several device deals are happening right now for customers looking to break up with their current provider and switch to Xfinity Mobile. New and existing customers can get up to $800 toward select iPhones, including iPhones 12, 13, and 14, with an eligible trade-in. New customers porting their line can also get $100 off a Pixel 7a or a Samsung A54 G5 “On Us” (a $449.99 value). Want to bring your own device? Xfinity Mobile also offers a $100 Visa gift card for BYOD customers.

Xfinity customers can celebrate Break Free from the Big Three Day on X1. All they have to do is say, “Break Free Day” into their Xfinity voice remote to pull up dozens of movies, TV shows, and songs about break up, heartache, and tainted love.

With millions of lines added since its launch in 2017, Xfinity Mobile is one of the fastest-growing mobile providers in the country. Rated the fastest mobile service with 5G cellular and millions of WiFi hotspots throughout Comcast’s extensive WiFi footprint*, Xfinity Mobile delivers a great wireless experience for less money. Approximately 90 percent of Xfinity Mobile customers’ data is over WiFi, allowing customers to use less data and connect to the Xfinity 10G Network.

Xfinity offers unparalleled convenience by offering customers unlimited or gig options, and customers can always change their plans even in the middle of their billing cycle. And with mobile plans starting for as little as $15 a month, customers can save hundreds every year.

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