Gaming (VR)
CD Projekt Red

How to get a refund for buggy Cyberpunk 2077 on PS4 and Xbox One

Bug-filled game plays less smoothly on older PS4 and Xbox consoles

Like GearBrain on Facebook

The developers of the Cyberpunk 2077 videogame, which was released on December 10, have confirmed that buyers unhappy with the quality of the game can ask for a refund.

The hotly-anticipated game treats players to the futuristic, neon-lit and fictional Northern California district of Night City. The game is perhaps best described as Grand Theft Auto meets Blade Runner.

Read More:

Buy Xbox Series X Games Here

But, while promotional footage of the game was captured from high-end gaming PCs and the PS5 and Xbox Series X next-generation game consoles, no footage was shown of the version built for the older PlayStation 4 and Xbox One.

When gamers sat down to get started last weekend, owners of these older and less powerful consoles were soon hampered by bugs and glitches. Some are fairly cosmetic, while others see vehicles leap into the air at random, and the game is prone to crashing.

A large update weighing in at over 15GB was quickly pushed out over the weekend, and GearBrain installed this on our Xbox One X.

Now the game's developer, CD Projekt Red, has issued a statement to confirm that more updates are coming, but if gamers aren't happy and don't want to wait for the patches, they can ask for a refund.

Published early Monday morning, the statement reads: "First of all, we would like to start by apologizing to you for not showing the game on base last-generation consoles before it premiered and, in consequence, not allowing you to make a more informed decision about your purchase. We should have paid more attention to making it play better on PlayStation 4 and Xbox One."

Buy Xbox X Series Console

This will likely be a challenge faced by other game developers, challenged with building games that make full use of powerful new consoles and PC graphics cards, while still working on the PS4 and Xbox One, which are now seven years old.

CD Projekt Red promises the second round of patches and bug fixes will arrive "within the next seven days", and the game will be updated "frequently whenever new improvements are ready." Another larger patch is then promised for January, followed by another in February. CD Projekt Red says these two patches "should fix the most prominent problems gamers are facing on last-gen consoles."

If gamers don't want to wait for these patches, then find out if they fix the problems or not, they can get a refund. CD Projekt Red said: "For copies purchased digitally, please use the refund system, of PSN or Xbox respectively. For boxed versions, please first try to get a refund at the store where you bought the game."

If this isn't possible, gamers are asked to contact the developers by sending an email to helpmerefund@cdprojektred.com and the company will help secure a refund.

You will have to be quick though. Owners of Cyberpunk 20177 who want a refund are asked to contact CD Projekt Red "for a week up until December 21 2020."

PlayStation 4 Pro 1TB Console



Like GearBrain on Facebook
Show Comments ()

THE GEARBRAIN